Refund policy

If you wish to cancel an order it must be done within 24 hours of purchase. zsvejco do not accept cancellations after 24 hours. Order cancellations can take up to 5-7 business days to show up in your bank statements. All refunds are done automatically thru Shopify and are only able to go back onto the same method of purchase. All items are final sale. No refunds or exchanges. Damaged products are eligible for exchanges. Products must be returned in brand new condition with original packaging within days (5) days of delivery confirmation. All shipping fees are none refundable. Please not that sale products are final sale and cannot be returned or exchanged. If products are lost in mail or returned to sender by fault of customer no exchanges, refunds or credits will be issued. If items are lost in mail by fault of zsvejco, all exchanges, refunds and credits will be zsvejco responsibility. If items are lost in mail or returned to sender by fault of customers, all reshipping fees must be payed by customer.

 

All items are made to order and take up to 3 weeks to be made. Shipping times and cost vary due to location. All shipping fees are calculate at checkout. As soon as your order ships you will receive an email confirmation to the email address you entered on your order. Please make sure to select tracked shipping as zsvejco ships items with the selected method provided by the customer. Free shipping on all orders over 200$. Canadian orders arrive in approximately 1-5 business days. USA orders arrive in approximately 6-12 business days. International orders arrive approximately 20-80 business days depending on the selected shipping method. zsvejco is not reliable for any misplaced, stolen packages or products lost/not arrived which were purchased without tracking. Only packages with tracked shipping are eligible for returns. If the address provided to zsvejco upon checkout matches the exact address I have shipped your order to, and your tracking number reads as successfully shipped - I am not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact: info@zsvej.co and I will try my best to assist you with this matter.